Revolutionary Digital Transformation Drives $3 Million More Profit: Witness the Journey

Whether it is a matter of innovation or operation, human resources are its backbone. However, it coexists with challenges, like excessive workforce, and time consumption. And, one of the most critical operations across all industries is logistics and transportation. Errors in logistics can lead to delays in delivery, increased transportation costs, and stress among suppliers. Altogether, it affects the ability to provide efficient services and steers to revenue loss. 

Lately, a globally renowned logistics and shipping company, operational for the last 50 years has revolutionized with digital transformation. The cornerstone of this service provider is quick delivery and exceptional customer experience. This radical shift has phased out human interaction with automation. And it has increased the company’s profit by $3 million. I am reiterating this, just after 6 months of software development efforts for automations, shipping company has increased profit by $3 million for the same revenue.

An upsurge in profit that too without more expenditure or making additional investments in new plans sounds extraordinary and intriguing. 

The job is done by the technical team under the hood of Samyak Infotech. It is a custom software development company that focuses on satisfaction and impactful transformation. It leverages technologies and supports its clientele to be respective industry leaders with a rich legacy spanning 25 years. It has not only carved a niche for itself but also earned the respect and trust of its clients. The company’s prowess is further underscored by its recognition as a Microsoft Silver Certified Partner, a distinction that places it among the top 5% of Microsoft partners globally. 

Read more to find out how the bespoke software company achieved the success of its client for an impactful transformation.  

Background

Mr. Parth Gandhi, Global Project Manager, Samyak Infotech, talked about the background of the project and how implementing technological models not only solves current challenges but also enables the group to explore new services. “Our client serves in more than 180 countries offering ground and flight logistics services. However, the entire channel management was misruled with errors and delayed processes hindering time-critical deliveries. This discrepancy was due to operations managed by the support service center through calls between the customers and delivery partners” he quoted. 

Talking about how they helped to over the challenge, he added, “We addressed the concern with the integration of EDI, APIs, and algorithms strengthening the backbone of the process. Our team meticulously worked on implementing automation through channelized and organized mediums.”  

Automation Implementation 

Our digital transformation journey encompassed the implementation of several automation solutions, which have significantly manifested the successful accomplishment of our project. These automated systems include:

1. Chatbots and phone bots: We have implemented intelligent chat bots and phone bots that provide real-time delivery updates to our partners, eliminating the need for manual communication and streamlining the process. These bots would trigger text messages and emails followed by calls for confirming job assignments to the partners. 
2. Machine Learning algorithm implementation: With our ML prediction algorithm that uses historical data, the system itself chooses the most appropriate delivery partner (delivery agent) (Auto Agent Selection) for each order. It ensures prompt service.
3. EDI Implementation: We have integrated EDI to ensure seamless communication between our clients and delivery channels. This has further enhanced the efficiency and accuracy of our operations.
4. Real-time estimated transit time calculation: Through integration with the Google Maps API, we provide real-time estimated transit times to our customers, enabling them to plan their operations more effectively and maintain transparency throughout the delivery process.

Digital Transformation Success Highlights

Since undergoing the digital transformation, we have witnessed a multitude of positive outcomes that have allowed us to thrive and achieve remarkable success. The key highlights of our digital transformation journey include:

1. Reduced staff and cost reduction: By implementing advanced automation technologies and streamlining processes, we have successfully reduced our client’s workforce while simultaneously reducing operational costs. The entire call confirmation process previously managed by customer executives is now automated, also reducing the scope for errors. 
2. Minimized revenue loss: Our digital transformation initiatives have helped our client to minimize revenue loss by effectively eliminating delayed deliveries, which were previously subject to money-back policies.
3. Increased operational efficiency and systematic processes: With the integration of digital systems, we have experienced a tremendous increase in efficiency, allowing us to process orders and deliveries more swiftly and accurately. This has not only improved internal processes, but has also enhanced customers’ overall experience.
4. Enhanced customer satisfaction and critical deliveries: Our digital transformation has enabled us to cater to time-sensitive deliveries for labs and hospitals, ensuring critical supplies reach their destinations promptly and efficiently. This has strengthened our relationships with these institutions and elevated customer satisfaction levels.
5. Achieved before-time delivery: Through the optimization of workflows and the implementation of automated systems, we have consistently achieved deliveries before the expected time, exceeding customer expectations and setting a new industry standard.

Conclusion

Our revolutionary digital transformation journey has not only established us as a market leader in custom software development but has also helped our clientele project remarkable profits of $3 million this financial year.

By addressing the challenges, we have elevated business operations to unprecedented levels of performance and customer satisfaction. We are proud to celebrate this transformative achievement and look forward to continued growth and success.

We’d love to explain how digital transformation can impact your business and answer any questions. For further information, don’t hesitate to get in touch with us at sales@samyak.com