People are at the core of any business, whether it is about innovation or day-to-day operations. However, the management of the workforce is associated with its own set of challenges, such as an overburdened team and time-consuming tasks. Most certainly, logistics and transportation are vital in any field. Mistakes made in this department can give way to longer deliveries, increasing transport costs, and added strain for all. All these aspects would hurt service quality and may be reflected upon a company’s bottom line, after all.
A huge logistics and shipping company with 50 years of experience has just decided to turn things around. They are starting a journey in digital transformation. The purpose: faster delivery, better customer experience. It did something miraculous through automation, reduced human intervention, and added $10 million in profits without investing a dollar or launching new products within six months.
This incredible jump in profit was achieved by Samyak Infotech, a custom software development company that specializes in delivering powerful solutions with impact. For 25 years, Samyak has been helping businesses change, making its customers leaders in the industry. Besides, they also hold the stature of being Microsoft Silver Certified Partners, which categorizes them at the top 5% of Microsoft partners globally.
Read on to find out how Samyak Infotech played the most important role in this spectacular transformation.
Mr. Parth Gandhi, global project manager at Samyak Infotech, briefed on the project and how their solutions were expected to address new challenges while uncovering windows of new opportunities.
Our client serves more than 180 countries with both ground and air logistics services. However, errors and delays have been part of their operations, which made it hard to deliver in time on deadlines. The primary issue is the reliance on a support service center for communication between the customers and the delivery partners, who have to coordinate over calls. This is outdated, causing inefficiencies and disruptions.
Mr. Gandhi said, “We have actually strengthened the system through EDI, APIs, and advanced algorithms. Our team designed and implemented automation through streamlined,
well-organized processes.
Our digital transformation journey brought massive success through various automation solutions implemented. Each system was designed to make processes more efficient and effective. It is evidence of the work of a custom logistics software development company. Let’s take a closer look at the automated systems we developed below:
With intelligent chatbots and phone bots, for example, now allowing for delivery update information on a real-time basis, without which one doesn’t have to look into physical communications, which sends an autotext followed by emails to a call confirmation with regard to a job assignment and also eliminates mistakes.
We used a prediction algorithm based on machine learning and thus built a system that, by analyzing the historical data, automatically assigns to each order the most suitable delivery partner. That’s what a custom software development company would say is the guarantee of timely and reliable service.
Our software captures the new orders created through various mediums, including electronic commerce sites, emails, or ERP systems. It assigns appropriate teams for further fulfillment, resulting in rapid processing and handling.
Automated route optimization processes the system using real-time inputs such as road traffic, places of delivery, and fleet utilization. AI-backed algorithms select optimal routes for guaranteeing on-time delivery.
Customers and in-house teams get automated email or SMS notifications of the shipment status, delay, or delivery time to build trust and ensure transparency.
GPS-enabled shipping tracking allows for real-time updates and immediate alerts in instances of delay and deviation from an intended route, thus enhancing overall operational visibility as well as its reliability.
Savvy choices are made utilizing advanced analytics products, from analyzing demand to detailing bottlenecks in the logistics supply chain; this is among the cornerstones of what the best custom logistics software development company may offer.
Our automated systems make carrier selection according to the defined rules, which include destination, weight, or delivery time, in a very efficient manner and result in cost-effective and reliable carrier management.
We have enabled seamless communication between clients and delivery channels through Electronic Data Interchange (EDI). This enhancement has improved the accuracy and efficiency of logistics operations.
With the Google Maps API, it now provides live estimated transit time. This further enhances the help customers can better plan their operation while keeping customers in the information loop during all the delivery aspects.
Our journey of digital transformation has brought us some fantastic results, resulting in greater efficiency and success. Some highlights of how this transformation, led by a custom logistics software development company, made the difference include:
We had used advanced automation tools that can enable our client to operate using fewer employees, saving costs and thus making it quite lean. Such an example was on-call confirmation; this was once performed manually and used to call in the customer care representatives. There are no possible errors, and that means saving precious time.
Delayed deliveries left our client forfeiting revenue and receiving refunds back on money-back policies. Our automation through this digital platform will remove the possibilities of delays at our company: more revenue remaining with our customer.
Digitized systems processed orders and subsequent deliveries much faster without mistakes. While it sped up the intra-business workflow within the company’s operation, an excellent customer experience is still being created.
We have ensured these time-sensitive deliveries, including direct shipments of medicines to laboratories and hospitals, met the agreed deadlines. This enhanced trust among the more critical clients; hence, overall customer satisfaction is increased.
Through optimised workflows and system automation, the client company now consistently delivers early. This helps in meeting-and quite often better-than-expecting customers’ desires and establishes an entirely new standard of service within their industry.
Our revolutionary journey of digital transformation has enabled us to hold leadership in developing customized software products for the clients and helped them achieve remarkable results, such as a $10 million profit boost this financial year. Overcoming these significant challenges has helped us transform business operations to yield excellent performance and unparalleled customer satisfaction.
This is one of the best examples of transforming power by collaborating with a leading custom logistics software development company. We are excited to continue success and help businesses keep growing.
To know more on how digital transformation can take operations to the next level, please mail us at sales@samyak.com or visit www.samyak.com.
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